Refund Policy

Thank you for shopping with Autoflexium. We strive to provide high-quality products and excellent customer service. Please read this Refund Policy carefully to understand how we handle refunds and returns.

1. Order Cancellation

  • You may request to cancel your order within 24 hours of purchase, provided the order has not yet been shipped.
  • To request a cancellation, contact our support team at info@autoflexium.com with your order number.

2. Refund Eligibility

We offer refunds under the following conditions:

a. Defective or Damaged Products

  • If you receive a product that is defective, damaged, or significantly different from the description on our site, you are eligible for a refund or replacement.
  • You must report this within 7 days of receiving the product.
  • Proof of damage or defect (photos/videos) may be required.

b. Incorrect Items

  • If the item you received is not what you ordered, please contact our support within 7 days for a refund or exchange.

3. Change of Mind / Buyer’s Remorse

  • Change of mind returns (simply deciding you no longer want the item) are not eligible for a refund once the item is shipped.
  • If the item has not shipped, you may cancel the order as in Section 1.

4. How to Request a Refund

To initiate a refund:

  • Contact our customer support team within the applicable time frame.
  • Provide:
  1. Your order number
  2. Reason for the refund request
  3. Photos/videos if the item is defective or damaged
  • Our support team will respond with instructions within 2–3 business days.

Refunds are processed to the original payment method used during purchase.

5. Shipping Costs on Refunds

  • Shipping charges (if any) are non-refundable.
  • Return shipping costs are the responsibility of the customer unless the return is due to a defect, damage, or an error on our part.

6. Refund Processing Time

Refunds are typically processed within 10–15 business days after approval. The exact timing depends on your bank or payment provider.

7. Exchanges

We offer product exchanges in eligible situations (e.g., wrong item shipped). Contact support with your order details to request an exchange.

8. Contact Information

If you have any questions or require assistance with a refund, please get in touch:

  • Email: info@autoflexium.com

9. Updates to This Policy

We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page with a revised “Effective Date.”